Once the form is submitted I will respond to you via email,  we can finalize your design and go over any questions you may have. Once that is done, you will receive an invoice for payment as per your preferred payment option you have selected. Once payment is received your order will go into the creation stage. At this time changes can not be made and the order is non-refundable, for your product is custom made just for you. The turn around is approx. 1-3 weeks, although I try my best to get them out as soon as I am able.